While freezing my bum off this past winter in upstate New York, I was
comforted by the thought that I would soon be spending my days on
Australia's beautiful Sunshine Coast. I was packing my bags for a semester
abroad gearing up to hit the books and enjoy some fun in the sun, all
while learning about Aussie culture.
With one year of college left, I had decided it was time to have a little
adventure, learn a few things I just couldn't get in classes back home, and
gain a little work experience.
I studied abroad at the University of the Sunshine Coast through the State
University of New York, Cortland. The first semester I focused on classes,
but the second half of my time abroad I focused on koalas. Yes, koalas,
kangaroos and more. Through their study abroad and internship program I
scored an internship at the Australia Zoo, home of Steve Irwin, the
Crocodile Hunter, the naturalist with a death wish. ("Oy, crikey, that was a
close one!" as he steps back from the clamped jaws of the crocodile.)
As a geography major, I was more used to looking at maps than I was dealing
with crocs and business. In order to receive school credit for the work, I
had to complete a research project. (It's important for anyone studying
abroad to make sure your classes or internship projects are approved for
credit transfers.) Because of a concentration in travel and tourism, someone
guessed that I'd fit best within the cramped office of the marketing
department.
Before the start of the internship, I was a little fuzzy as to what my
exact job would be. My research project was to create visitor profiles and
analyze them to plan marketing strategies and improve services at the zoo.
Basically, figure out who wants to see koalas and why everyone is in love
with the Crocodile Hunter.
Studying abroad is more than just hitting the books in another country.
It's a great chance to get involved with projects, classes or programs that
are unique to the foreign university. Studying art in Florence is taking
"field trip" to a new level. International relations classes near The Hague
have a certain cachet that you can't get elsewhere. Tourism at the
Australian Zoo proved to be everything I hoped for.
I admit, I was apprehensive about the internship. My knowledge of animals
is very limited, especially those native to Australia. And marketing?
Business was the furthest thing from my mind. Besides, how would I get any
work done with that wild Crocodile Hunter running around? Some would jump
at the opportunity to work under this fearless animal friend, but I was
downright terrified of him. The man wrestles crocodiles for a living. . . is
this what they expect from all the workers?
I had daily small jobs around the zoo. These ranged from the fun-filled
photocopying to cutting out articles from the newspaper on topics pertaining
to the zoo. But it wasn't all fun and games and photocopying. I moved around
a lot in the zoo. My supervisors made it a point to invite me to meetings
with various tour operators in the area, where I mostly listened. I was
dealing with professionals and learned a lot from them. Still, nobody ever
hesitated to ask my opinion or see if I had any bright ideas.
I never knew exactly what the next day would be like at the zoo. I spent as
much time as I could with the animals, which I learned to love. I frequently
participated in animal demos around the zoo. Every worker was asked to
participate in these at some point of the day. This allowed people to get
out of the office into the glorious sunshine and to get to know the zoo and
its customers a little better.
Not only did I learn more about the tourism industry by working at the zoo,
but I also learned how to work more effectively with people. Working in an
office is not my forte, but I saw how these people dealt with the daily
stresses of limited space, deadlines and obsessed fans. But I also saw
something else within these people passion for the animals. The animals
first, then the 'zoo family' and finally, the customer. This policy worked
really well.
While completing my marketing project, I thought of how I possessed the
same research and analysis skills a year ago when I was in a classroom in
upstate New York, but now I have the actual experience of being out in the
field. I can say to a prospective employer, "I've done this!"
If considering an internship as part of your study abroad experience, there
are a few things to think about before you begin your search. First, why are
you interested in doing this? Are you doing it for your own personal
interest or to make yourself more marketable when its time to job hunt? This
helps determine the level of commitment you're willing to invest. Also, are
you strong enough academically? Technically, it is still a "study abroad"
program and many of these don't allow additional internships if grades
aren't up to par. Besides the many benefits that an internship holds for
you, is there something that you could bring to the employer?
What I learned at the zoo came as quite a shock to me. I know that I am not
a marketing person that's no surprise. But what I did learn there is
something that can never be taught in a classroom. Seeing the ins and outs
of running a business is fascinating, especially when it revolves around the
care of over 650 animals and there's the unique perspective from Down Under.
I will probably never have another job where I have to give up a desk for a
dingo, or find a camel taking a leisurely stroll in front of my office
window, but my time at the Australia Zoo has prepared me for a future within
the tourism industry. I now possess confidence in my abilities, stemming
from actual work experience. Plus, I know whom to call in case I have a
little trouble with a croc.